Questions about something you've read here, spotted something that's gone stale, or want to get in touch about working with us? This page explains the best way to reach our team, what we can realistically help with, and what to expect after you send a message.
How to reach us
The quickest route is email. Write to [email protected] and a member of the team will pick it up.
We're a small editorial outfit, not a call centre, so there's no live chat or phone line. Messages are read by a real person rather than filtered through an automated system, and we aim to reply within two working days. If your question is fiddly it may take a little longer, but you'll always hear back from a human.
A bit of context goes a long way. Tell us which page or brand you're referring to, roughly when you read it, and what specifically you'd like us to look at. That way your message lands with the right person on the team first time.
What we can help with
- Updates to reviewed brands - If a casino we've reviewed has changed its licensing, terms, withdrawal times or welcome offer, let us know and we'll verify it against the current details.
- Review methodology questions - Curious about how we score sites, weight categories or reach our verdicts? We're happy to explain the process behind the rankings.
- Partnership proposals - Commercial enquiries from operators, affiliates and service providers are welcome, though editorial decisions are made separately from any commercial relationship.
- Safer gambling information - We can point you towards general information on deposit limits, time-outs, self-exclusion and independent support organisations.
- User experience feedback - Broken links, confusing pages, slow load times or features you'd like to see: all useful, and all read.
What we can't help with
It's worth setting expectations up front. We're an independent review and comparison site - we don't operate any of the casinos listed here, and we have no access to their player accounts or internal systems. That means the following need to go straight to the casino's own support team:
- Locked accounts
- Bonus eligibility
- Voided winnings
- Cancelled withdrawals
We also can't offer legal or financial advice, and we won't comment on individual disputes between a player and an operator. Please don't ask us to help circumvent, delay or reverse a self-exclusion - that's a safeguard designed to protect people, and it isn't something we'll work around. If you're unsure about a self-exclusion decision you've made, that's a personal choice worth weighing up carefully, ideally alongside independent support rather than a review site.
What happens when your email reaches us
Every message is opened by a member of the team, sorted by topic and answered in the order it arrives. Factual corrections get prioritised because they affect what other readers see. If we need to check something with a brand before replying, we'll say so rather than leave you waiting in silence.
You won't be added to a mailing list for getting in touch, and we don't share your details with operators.
Keeping our content accurate
Our reviews and comparison pages are reviewed on a regular cycle, but welcome offers, licensing details and terms move quickly in this industry - sometimes faster than we can catch. If you spot something that looks out of date or inconsistent with what a brand is currently showing, we'd genuinely like to know. Reader flags are one of the ways we keep the site honest.
Finally, a reminder that everything on this site is written for over-18s in the United Kingdom, and none of it is a recommendation to gamble.
Thanks for reading, and thanks for taking the time to write. We'll be in touch.